ANITA H.'s review of Proactiv Solution

Proactiv Solution

 
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Beauty Source
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Customer Reviews & Ratings
Complaint Posted 6/21/2012
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ACCT WAS CXLD BUT THEY STILL CHARGED ME
THIS COMPANY IS A RIP-OFF - I WISH I WOULD HAVE READ THESE REVIEWS - UGH. I ORDERED A KIT FOR MY DAUGHTER THEN CALLED IN TO CANCEL - I WAS TOLD IT WAS CANCELED AND THAT NO CHARGES OR KITS WOULD BE MAILED - UNTIL I CHECKED MY BANK ACCOUNT A MONTH LATER - I CALLED IN TO FIND OUT WHAT WAS GOING ON - OF COURSE I WAS TOLD THERE WAS NO RECORD OF ME CALLING IN TO CANCEL - HUMMM - THEN ONCE THE KIT WAS RCVD I SENT IT RIGHT BACK - I PERSONALLY TOOK IT TO THE POST OFFICE AND TOLD THE POSTMASTER WHAT HAPPENED AND SHE SENT IT BACK FOR ME - THEN I GET CHARGED AGAIN FOR A SECOND INSTALLMENT SO I CALLED AGAIN AND WAS TOLD I WILL BE BILLED UNTIL THEY GET THE KIT BACK - WHAT?? ARE YOU KIDDING ME - IT SHOULD NOT HAVE BEEN SENT IN THE FIRST PLACE AND NOW I HAVE BEEN CHARGED OVER $60 THIS SAME COMPANY GUNTHY RENKER ALSO OWNS SHEER COVER AND THE EXACT SAME THING HAPPENED AS WITH PROACTIVE - THIS IS RIDICULOUS AND SOMETHING NEEDS TO BE DONE ABOUT THIS. I JUST EMAILED THAT TOM GUY AT THE CUSTOMER SVC EMAIL - SO WE WILL SEE WHAT HAPPENS. I JUST WANT MY MONEY BACK.
 
 
Business's response - by GR CETon 6/21/2012
Dear Anita, I just received your email and will look into your complaint immediately. Please allow me until tomorrow to investigate the issue and provide a resolution. I am sorry for any inconvenience this might cause you. Kind regards, Tom
 
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Additional Business Information
Hours   Customer Service: 1-888-961-0020 (24/7) www.proactiv.com/lp/cet Phone   (760) 773-9022 Address  
Website   http://www.proactiv.com Email   CustomerRelations@guthy-renker.com
Contact   Customer Service Other  
 
 
 
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