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Customer Not Valued
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My experience with Schumacher was very unfortunate.
I dropped off my motorcycle to be shipped to Israel. They asked for documentation which I provided.
Then, they did nothing. Literally nothing. When I inquired about six weeks later as to why my bike hadn't shipped they said I needed an import permit. Firstly, I didn't. Secondly, they never asked for such a thing. I asked for some sort of compensation. There was none. The bike only shipped after sitting in their warehouse for two months.
The motorcycle did arrive safely. The battery was dead and there was no fuel for my to drive it away with, but who knows if this is normal.
In Israel, their shipping agent charged $450 dollars to 'unload' the bike and get some paperwork. The bike cost $1000 to ship so this was almost a 50% increase.
They hardly assisted me with any of the bureaucratic nightmare that ensued. I also had to pay an additional $200 dollars for storing the bike until customs would release it. Not to mention the costs of the multiple trips I had to make to the port.
I feel as if their shipping agent could have told me which paperwork I would need. I did pay them almost $450 dollars.
When I contacted Shumacher to complain about my experience they ignored me.
Stay far away
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