Emily M.'s review of Sheer Cover

Sheer Cover

 
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Complaint Posted 11/24/2010
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Review 11/24/2010
When I decided to customize my kit, the trouble started.

First of all, they charged me for the 7 new items I chose AS WELL AS the regular kit I had gotten in the past that I did not want this time. This doubled my charge.

Second, at the same time I customized, I changed my shipping frequency so that it would wait until I have the money in my account, but they shipped/billed it a week EARLY overdrawing my bank account and causing 100 bucks in NSF fees!

Then, when I contacted them, I was told a different story every time about what had happened and what was being done. I have every email including ones that stated my ship/billing date would be when I wanted instead of the earlier date that ended up happening, AND they told me I would be refunded within 48 hours for the half I did not order...

Now it has been almost 3 weeks from the first time they said it shipped, and I have not gotten the make up, or the refund, or a single response that matches with any of the ones before! There is NO communication between people in this company and I can't seem to get a hold of anyone who can do anything to help.
 
 
 
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Additional Business Information
Hours   Customer Service: 1-800-506-6281 (24/7) www.sheercover.com/cet Phone   (800) 506-6281 Address  
Website   http://www.sheercover.com Email   CustomerRelations@guthy-renker.com
Contact   Customer Service Other  
 
 
 
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